Refund policy

Refund and Return Policy

Last updated: 05/01/25

At Trucker Coffee Company, we carefully prepare and package every order. Because coffee is a perishable food product, all sales are final. We do not accept returns or exchanges for preference, incorrect selections, or opened or unopened coffee.

Items Damaged During Shipping

If your order arrives damaged during shipping, please contact us within 7 days of delivery.

Include:

  • Your name and order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Clear photographs of the shipping box and mailing label

Please keep the damaged product and packaging until we finish reviewing your claim. We may request additional information before approving it.

Once the shipping damage is verified, we will offer, at our discretion:

  • A replacement of the damaged item; or

  • A refund for the damaged item

Please do not mail damaged products back unless we provide return instructions.

Refunds

Approved refunds are issued to the original payment method. Shipping charges are nonrefundable unless the entire order was damaged during shipping or applicable law requires otherwise.

After a refund is issued, your bank or payment provider may require additional time to post it to your account.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete delivery address. We do not provide refunds or replacements for orders delivered to an address entered incorrectly at checkout.

Lost or Stolen Packages

This policy applies to products damaged during shipping. Packages marked as delivered but reported missing or stolen are not automatically eligible for a refund. Please contact the carrier and our customer-service team so the delivery can be reviewed.

Cancellations

Orders may be canceled only if fulfillment has not begun. Once an order has been processed or shipped, it cannot be canceled or refunded.

Your Legal Rights

Nothing in this policy limits any rights or remedies available to you under applicable law.

Contact Us

To report shipping damage or ask a question about this policy, contact:

Trucker Coffee Company
Email: hello@truckercoffeecompany.com