Shipping policy

Shipping Policy

Last updated: 05/01/25

Thank you for shopping with Trucker Coffee Company. This Shipping Policy explains how orders placed through our website are processed and delivered.

Order Processing

Orders are generally processed within [1–3 business days], excluding weekends and holidays. Processing time is separate from the carrier’s estimated transit time.

During holidays, promotions, new-product releases, or periods of high order volume, processing may take longer. We will contact you if a significant delay affects your order.

Once an order has entered fulfillment, we cannot guarantee that it can be changed or canceled.

Shipping Area

We currently ship to addresses within [the United States].

We do not ship to P.O. boxes, APO/FPO addresses, U.S. territories, or international destinations unless those options are specifically available during checkout.

Shipping Rates

Available shipping methods and charges are calculated and displayed at checkout based on factors such as:

  • Delivery address

  • Package weight and dimensions

  • Products ordered

  • Selected shipping method

Any free-shipping promotion is subject to its stated terms, qualifying purchase amount, eligible delivery area, and expiration date.

Estimated Delivery

Estimated delivery times are displayed at checkout when available. These estimates begin after the order has been processed and transferred to the carrier.

Delivery dates are estimates and are not guaranteed. Trucker Coffee Company is not responsible for carrier delays caused by weather, holidays, service interruptions, transportation issues, natural disasters, or other circumstances outside our reasonable control.

Order Tracking

When your order ships, you will receive a confirmation email containing tracking information when tracking is available.

Tracking information may require up to 48 hours to update after the carrier receives the package.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your:

  • Recipient’s name

  • Street address

  • Apartment, suite, or unit number

  • City, state, and ZIP code

  • Email address

We do not provide refunds or replacements for orders delivered to an address entered incorrectly at checkout.

If you discover an error, contact us immediately. We will try to help if fulfillment has not begun, but we cannot guarantee that an address can be changed once an order is being processed or has shipped.

Undeliverable and Returned Packages

If a package is returned to us because of an incorrect or incomplete address, refusal, failure to collect it, or another issue outside our control, we will contact you.

Additional shipping charges may apply if you request that the order be shipped again. Original shipping charges are nonrefundable unless required by applicable law.

Because coffee is a perishable food product, we cannot guarantee that an order returned by the carrier will be eligible for reshipment or refund.

Shipping Damage

If your order arrives damaged during shipping, contact us within seven days of delivery.

Please include:

  • Your name

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Clear photographs of the shipping box

  • A clear photograph of the mailing label

Keep the damaged products and packaging until we have completed our review. Do not mail anything back unless we provide return instructions.

Once the shipping damage is verified, we may provide a replacement or refund in accordance with our Refund and Return Policy.

Missing Items or Incorrect Orders

Inspect your order promptly after delivery. If an item is missing or you received a product different from the one shown on your order confirmation, contact us within seven days.

Include your order number, a description of the problem, and clear photographs of the package and products received. We will review the issue and work to correct verified fulfillment errors.

Lost Packages

If tracking shows no delivery and your package appears to be delayed or lost, contact us so we can review the shipment and determine whether a carrier claim is appropriate.

Carrier investigations may require additional time. Refunds and replacements are not issued automatically while a shipment is still in transit or under investigation.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot find it:

  1. Confirm that the shipping address on your order is correct.

  2. Check around your property and all common delivery locations.

  3. Ask members of your household, neighbors, or building management.

  4. Allow up to 48 hours because carriers sometimes mark packages as delivered before their arrival.

  5. Contact the shipping carrier for delivery details.

Packages marked as delivered but reported missing or stolen are not automatically eligible for a refund or replacement. Contact our customer-service team so the delivery can be reviewed.

Weather and Temperature Exposure

Coffee orders may be exposed to heat, cold, or changing weather conditions during transportation or after delivery.

Customers are responsible for retrieving packages promptly after delivery. We are not responsible for product deterioration caused by a package being left outdoors or unretrieved after confirmed delivery.

Risk of Loss

Responsibility for an order passes as permitted by applicable law. Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.

Contact Us

For questions about shipping or delivery, contact:

Trucker Coffee Company
Email: hello@truckercoffeecompany.com
Website: Truckercoffeecompany.com